STORIES Some hotels have 5 stars. Most actually have more.
These are our hotel stars who create smiles, laughter and beautiful moments of happiness – brightening up the days of millions who visit Singapore every year.
ANDY LIM BAR CAPTAINRAFFLES HOTEL SINGAPORE
Not many can say they’ve created a nationally recognised cocktail. But if you visit the legendary Bar and Billiard Room of Raffles Hotel you would meet Andy, who was invited by the government to create the Sakura Sling, inspired by Japan and Singapore relations. Those who visit the home of the world-famous Singapore Sling cocktail often leave with great souvenirs of Andy and his crew, making him quite the personality to look out for when in Singapore.
He makes greatconcoctions.And even betterconversations.
SAHIL SHARMA ACTING DUTY MANAGERAMARA SANCTUARY RESORT SENTOSA
Sahil’s commitment to his guests stems from a sincere love for the work he does, and a big ambition to one day own his own hotel. There’s never a challenge too big or small, and there’s always something to learn from everyone, subordinate or supervisor. Rising from trainee to Duty Manager in a mere few years, he knows what it’s like to wear different hats while staying dedicated to one thing– happiness for all guests.
Not all dutiesfeel likeobligations.
TAN KENG SIN SPORTS & RECREATION(COOL ZONE MANAGER)SHANGRI-LA’S RASA SENTOSARESORT & SPA
Even after more than 20 years of experience in hospitality, Keng Sin is as full of energy and passion for her job as she was at 16, when she decided she would pursue a career in the industry. Now a mother of two, she draws inspiration from her children to provide the utmost care for her little clients and their parents. Some of her clients aren’t so little anymore, but still remember and visit her till today. To her, that’s what being in the business of happiness is all about.
Their smilesand laughter.Her KPI.
DENISE LOO WEDDING PLANNERSINGAPORE MARRIOTTTANG PLAZA HOTEL
Nothing spells happiness better than two people committing to each other for the rest of their lives. And for Denise, it’s her commitment to making every wedding the perfect one. She loves meeting couples, discovering their stories and helping them realise their happily-ever-afters. The 2017 Best Customer Service nominee of the Singapore Tourism Awards believes there’s never too much you can do to achieve perfection.
When her clientstie the knot,there are neverloose ends.
YEO KEE LAI HOUSEKEEPING SUPERVISORTHE WAREHOUSE HOTEL
When you check into a room that’s been prepared by Kee Lai, you immediately know the difference. An impeccably clean guest room, meticulously folded sheets and a handwritten note for that personal touch. Who knew a trained contractor would emerge champion in the ITE Housekeeping Challenge 2014? Before his career switch, Kee Lai himself wouldn’t have known. However, his determination to giving the best to every guest has won the hearts of many.
His guests mayforget who he is.But never howhe made them feel.
MALI ABDUL RAHMAN ASSISTANT CHIEF ENGINEERPARKROYAL ON PICKERING
Behind the lush greenery that sculpts the facade of PARKROYAL on Pickering, is an equally impressive team that ensures regulatory compliance on energy, water and sustainability to maintain its Green Mark Platinum certification. But beyond that, Mali supports the Chief Engineer and team to transform these vertical gardens into a sanctuary where guests relax, unwind and get close to nature in the heart of the city.
Engineerby profession.Happiness makerby nature.