Business of Happiness

Business of Happiness

Frequently Asked Questions

ABOUT THE INDUSTRY

What are the different departments in a hotel?

There’s a wide range of departments you can join in the hotel industry. This includes:

  • Front Office
  • Housekeeping
  • Food & Beverage
  • Finance
  • Revenue Management
  • Sales & Marketing
  • Engineering
  • IT
  • Security
  • Human Resources

For more information on what each department does, click on the ‘Careers’ tab above.

Why should I work for a hotel?

Working for a hotel comes with a lot of benefits, perks, and opportunities for growth. Click on ‘Why Work For A Hotel?’ in the ‘Careers’ tab above to find out what they are.

What is the minimum educational requirement to apply for a job?

The requirements vary according to the hotel and role you’re applying for. To be sure, check on the Minimum Education requirement specified in the job description. In some cases, specialist certificates may be required.

That said, your level of education is not the most important factor in your application. More than anything, what we’re looking for is passion, excellent communication skills, a collaborative attitude, and a love for creating happiness. Regardless of background, age, or educational level – you are welcome to apply!

What do you look out for in candidates?

Hotels are always on the lookout for candidates who are passionate about hospitality. Candidates should be diligent, service-oriented and a team player. Regardless of background, age, or educational level – you are welcome to apply!

What are the working hours like?

There are a variety of roles with different working hours to cater to different employees’ needs:

  • Full-Time (fixed 8-9 hours a day)
  • Part-Time (opt for shorter work week and/or shorter working hours)
  • Shift work (8-10 hours a day, depending on your roster)


We also offer Flexible Work Arrangements. Check the job description and discuss your needs with the hiring manager to help you land the right job.

What are the shift hours like?

If the role requires shift work, each work day runs between 8 to 12 hours. For example, 7am to 3pm / 11am to 7pm / 3 to 11pm / 11pm to 7am. Speak to your hiring manager to find out more and to help you land the right job for your needs.

What does Flexible Work Arrangements mean?

There’s a variety of Flexible Work Arrangements available like flexi-time and compressed work week. For example, flexi-time allows you to start your work day at allocated times, while a compressed work week allows you to work a shorter week, i.e. instead, you may have a 4-day instead of 5-day work week.

However, this differs from hotel to hotel. Speak to the hotels’ hiring manager to find out more and to help you land the right job for your needs.

What if I don’t want to work shift hours?

There’s a variety of roles and opportunities available in the Business of Happiness. Not all roles require shift work. Speak to your hiring manager to find out more and to help you land the right job for your needs.

What are my career prospects?

Get ready for a fulfilling career that offers you both upward advancement as well as cross-department opportunities to grow.

The hotel industry prides itself in recognising and rewarding the hard work of its staff. Some of our hoteliers have risen through the ranks from an entry level position to become General Managers!

For a full chart on possible career pathways, visit MySkillsFuture.sg.

What salary can I expect?

The salary varies from hotel to hotel, and on the role that you are interested in. Speak to your hiring manager to find out more and to help you land the right job for your needs.

How do I apply for a job?

Head to our ‘Careers’ tab and click on ‘Explore Hotel Careers’ at the bottom of the page. The link will take you to MyCareersFuture.sg where you can view a list of hotel and hospitality roles available. Please note that these roles are open to locals only, and you will need to log in with SingPass to apply for a job.

Alternatively, you can check out JOBSCONNECT, or the respective hotel’s website to apply for a position with them directly.

I am not a Singaporean. Can I apply for a hotel job?

Yes, you can do so by applying to the hotel directly. Otherwise, you may view the jobs available at JOBSCONNECT, and get in touch with the hotel’s point of contact provided in the job listing.

Where can I find out more about recruitment events?

To see our upcoming recruitment events, click on the ‘Events’ tab. You may also sign up for our mailing list via the ‘Contact Us’ form to get updates on upcoming events.

I am a retiree, but I am looking to work again. Will hotels hire older workers?

Yes! Many of our hotels currently have older workers who have decided to come out of retirement to serve in a variety of roles.

Most hotels are happy to tailor their job roles to suit the needs of their older workers. Discuss your needs with the hiring manager who’s there to help you find the right job. Regardless of age, background, or educational level – you are welcome to apply!

I’m not sure if I like a particular hotel job, but I want to test it out. Will that be possible?

You may try out the job through Career Trial, a programme offered by Workforce Singapore (WSG) and the Employment and Employability Institute (NTUC’s e2i) under the Adapt and Grow initiative. This programme provides you and your prospective employer the opportunity to assess job fit through a short term trial. At the end of the Career Trial, employers may offer you employment if you are found suitable for the job.

For more information about Career Trial, click here.

How do I join your mailing list?

Simply fill in your details via the ‘Contact Us’ form, and indicate that you would like to join our mailing list. We’ll share updates from time to time via email.

How do I unsubscribe from your mailing list?

If you have received any of our newsletters, scroll to the bottom of the email and click on ‘Unsubscribe’. Otherwise, you may write to us via the Contact Us form or email us at event@sha.org.sg.

ABOUT OPEN HOTELS WEEKEND

What is Open Hotels Weekend?

Open Hotels Weekend is a recruitment event for jobseekers. You can choose to go for Tours & Interviews, or skip the tour to go straight for Interviews Only. In the Tours which will be held across hotels in Singapore, you will be brought to both Front of House and Back of House to see what it is like working in the hotel. You can also speak to the hoteliers themselves, and even go for on-the-spot job interviews. Open Hotels Weekend will be held on 16 – 17 August, and 23 – 24 August 2019.

What is the difference between signing up for Tours & Interviews and the Interviews Only option?

When you sign up for Tours & Interviews, the hotel will take you on a tour of the hotel grounds and show you what it’s like to work in a hotel. There may also be some hands-on demonstrations, and sharing sessions from hotel staff. When the tour is over, you’ll be able to network with hotel staff and ask questions, and even attend an on-the-spot interview. To attend Tours & Interviews, you will need to sign up and be confirmed by the hotels. No walk-ins will be allowed.

When you sign up for Interviews Only, you can skip the tours and attend interviews directly with the hotel staff. There is no shortlist process for this and hotels will send a confirmation email with the date, time, and location of your interview. Walk-ins are allowed for Interviews Only, however we strongly recommend that you sign up beforehand to secure your slot.

When is the event?

Open Hotels Weekend will be held on 2 days per week across 2 weekends: 16 – 17 August 2019 and 23 – 24 August 2019.

When do the registrations close?

For Open Hotels Weekend happening on the first weekend (16 – 17 August 2019), registrations will close on 5 August 2019.

For Open Hotels Weekend happening on the second weekend (23 – 24 August 2019), registrations will close on 12 August 2019.

Do I need to sign up online to attend Open Hotels Weekend?

Yes! If you would like to attend Tours & Interviews, you would need to sign up and be confirmed by the hotels in order to attend the event. If you’re attending Interviews Only, we highly recommend you to sign up online to secure your spot. Walk-ins for Interviews Only are welcomed based on availability of slots on the day itself.

How do I view the list of participating hotels?

To view a list of participating hotels, click on the ‘Explore Hotels’ button on the Open Hotels Weekend event page.

What are the vacancies available?

To view a list of participating hotels, click on the ‘View Vacancies’ button on the Open Hotels Weekend event page. When you see the list, you may scroll through to find what you’re interested in, or use the filters on the left to narrow it down. Clicking on each role will show you more information on the requirements and working location.

How do I know if I am confirmed for a Tours & Interviews?

Hotels will send you a confirmation email with details of your Tours & Interviews. A few days before the event, hotel representatives will also send you a reminder email with the date, time, and address of your tour.

For Tours & Interviews happening on the first weekend (16 – 17 August 2019), you should receive a confirmation email by 8 August 2019. For Tours & Interviews happening on the second weekend (23 – 24 August 2019), you should receive a confirmation email by 16 August 2019. We regret that due to the overwhelming response, only shortlisted participants will be informed.

If you have any additional queries, please contact the hotel representative listed on each hotel’s page, or give us a call at 69091886 (Mondays – Fridays, 9am – 6pm).

How do I know if I am confirmed for Interviews Only?

Hotels will send you a confirmation email with details of your interview. A few days before the event, hotel representatives will also send you a reminder email with the date, time, and meeting location of your interview.

For Interviews Only happening on the first weekend (16 – 17 August 2019), you should receive a confirmation email by 8 August 2019. For Interviews Only happening on the second weekend (23 – 24 August 2019), you should receive a confirmation email by 16 August 2019. We regret that due to the overwhelming response, only shortlisted participants will be informed.

If you have any additional queries, please contact the hotel representative listed on each hotel’s page, or give us a call at 6909 1886 (Mondays – Fridays, 9am – 6pm).

Where do I go for my tours/interviews?

For information on where the tours and interviews will be held, you may see more details in each hotel’s page. Click on ‘Explore Hotels’ and select the hotel you’ve signed up for. The hotel name and address will be indicated on the left bar of the page. If you’ve received a confirmation or reminder email from the hotels, the address and meeting location will also be indicated in the email.

What should I wear and bring for the interview?

Please be in smart casual or formal clothes. Don’t forget to bring relevant documents such as your resumé, certificates, and testimonials, if you have any. Shorts, slippers, bermudas, and flip-flops are strictly not allowed.

I don’t remember which tour and interview I signed for – who can I contact?

Upon successful registration, you will receive an email with details of the tour/interview that you signed up for. If you can’t find it in your inbox, do check your junk mailbox for an email sent from <no-reply@workforahotel.sg>

If you still can’t find it, drop us an email at event@sha.org.sg or give us a call at 6909 1886 (Mondays - Fridays, 9am - 6pm)

I am interested to go for both the tour and interview of the same hotel. Do I need to sign up twice?

No, you do not need to sign up twice. Simply sign up for the Tours & Interviews option for the hotel that you are interested in.

I have signed up for a tour or interview, but am not able to make it to that slot anymore. How do I cancel my appointment?

If you would like to cancel your appointment, please get in touch with the hotel you signed up for. The contact details of the hotel representative can be found on each hotel’s page.

I am not a Singaporean. Can I still sign up for the event?

The Open Hotels Weekend event is only open to locals.

If you are non-local looking for a job, please contact the hotel directly. The hotel representative’s details can be found on the individual hotel pages.

I am looking for a job in a specific department. How do I know which participating hotels are offering this role?

To search for a specific role in any department, check the list of job vacancies by clicking on the ‘View Vacancies’ button. Once you see the list, you may scroll through to find what you’re interested in, or use the filters on the left to narrow down the options.

For example, if you’re looking for a role in Housekeeping, click on the ‘Department’ filter and select ‘Housekeeping’, and click ‘Apply’. The hotel's name will be listed right next to the role e.g. Front Office Executive @ Hotel Name. From there, you may click on each role to find out more about it.

I do not have past working experience in a hotel. Can I still participate in this event?

Yes! In fact, our tours are catered to help you have a better understanding of what it’s like to work in a hotel. At the end of it, you can even network with the hotel staff to ask questions, or even attend an interview.

If you’re going for an interview, remember to check if the roles you’re interested in require prior hotel working experience.